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Frequently Asked Questions
Shipping and returns
Do you offer free shipping?

We do not offer free shipping. We do however have other special offers once in a while. Stay up to date and sign up for our newsletter. You can also check our Store Locator for other shopping options.

Do you ship to my country?

We ship worldwide. When placing an order you can calculate the exact shipping rate to your country.

What are your shipping methods and costs?

We ship your packages with United Parcel Service (UPS). Shipping costs will appear in your shopping cart after adding the delivery address.

It is not possible to ship to APO, AE and PO boxes.

How do I track my order?

When we ship your order, you will receive an email with tracking information. You can also log in to track the status of shipment.

How long does shipment take?

Shipping times are different for each country. The average shipping time for International orders is between 3-10 business days. This does not include the time it takes to clear and process through customs.

Will I be charged custom fees, duties and taxes?

This depends on the rules and regulations in your country. Unfortunately we have no control or insight into what fees custom might apply. 

How do I track my order?

When your order is shipped, you will receive an email with tracking information. You can also log into your account to check the status of your order.

What if my package is damaged or missing?

Our packing department securely packs your order to avoid damage during transit. If your package arrives damaged, if there are missing products or if your package does not arrive – please contact our customer service. We will then start the investigation of the missing package. You can reach us Monday-Friday from 9AM-5PM (GMT+1). And you can email us anytime at info@bodypaintshop.com. Please report damage or missing products within three days of receiving your order.

Be sure to save the damaged box for insurance claim purposes within the shipping company. Photos of all items and the original shipping container are necessary to file a claim with the shipping company.

Can I return my order?

At Diamond FX, we are dedicated to maintaining high product quality and safety. Therefore, we cannot accept returns or exchanges on opened or used products. To file a return or exchange please contact us at info@bodypaintshop.com.

If the return is approved, we will provide you with a shipping label to return your package. Please note that unauthorized returns will NOT be accepted.  Once we receive the returned products, we will credit the product price on the invoice. It will take approximately five business days for the refund to appear on your account.

Shopping
Do I need an account to place an order?

You automatically create an account when first placing an order. It only takes a minute!

What payment options are available?

We offer multiple payment methods including Creditcard, Paypal, iDEAL. Depending on your country additional paymethods may be available like Klarna or MisterCash.

Can I change or cancel my order?

If your order has not yet been shipped and you would like to cancel or change your order, please contact us as soon as possible.

Where else can I buy Diamond FX?

Please visit our store locator to find a store near you that sells DiamondFX products.

Can I test your products first?

Please contact your local Diamond FX reseller. On appointment only, it is also possible to test our products at the headquarter in Alkmaar, the Netherlands. We also frequently attend festivals and other events where you are free to test our products. If you'd like to be notified of upcoming events you can subscribe to our newsletter.

I am a starter, which product(s) do you recommend?

You might consider our Palette Builder to collect your favorite colors in one case. Don’t forget to include black and white for line work to perfect your face or body paint design. Splitcakes and petal sponges can help you make colorful designs pretty quickly. Popular splitcakes are, among others, Mega Melon and Flabbergasted. Mega Melon contains both pink and green colors for e.g. roses and leaves. Flabbergasted is often used for rainbow and butterfly designs. Also our flower brushes are very popular. Round brushes are mainly used for line work. Flat or angled brushes are mainly used for thick linework and for loading multiple colors from a splitcake.

There are many tutorials on the internet to find out much more face and body painting tips & tricks!

My skin is still a bit stained after removal, how come?

The blue and green pigments in our paints are known to temporarily stain the skin a little. Keep in mind our tips on how to prepare your skin for face painting and do not use paint around the eyes and lips. Try washing your stained skin multiple times. Take the time to gently rub mild, non-hydrating soap onto the painted skin and rinse it off with cold to lukewarm water. You might consider using Diamond FX soap which has excellent paint removing properties. In any case the skin should be normal again within 1 or 2 days.

I forgot my login details

Forgot your password? No worries, you can easily reset your password.

Do I get an official invoice?

Yes, after placing an order you can download an invoice in your account.

Our products
How much paint do I need to cover a complete face?

Our 10 gram cakes should cover 3 to 5 faces. Our 30 gram cakes should cover 10 to 15 faces.

How much water should I use?

You need only a little bit of water to activate the paint. You can, for example, drip some water off your pencil in the cake. Sometimes a wet pencil is already sufficient. If you use a sponge, moisten the sponge and wipe the cake until it is loaded. Clean water is preferred so the colors stay pure and bright.

You might consider trying different dilutions of paint and water to see what works best for your design.

Are Diamond FX products waterproof?

Except for our eyeliners, our products are not waterproof.

How long does the paint last on my skin?

Our paint has long lasting quality on skin. You can rub it gently and it does not crack.

Can I add several colors on top of each other?

Yes, once one layer is dry you can easily add another color. It will not blend or loose it’s unique color.

In case you do want to blend or mix colors, add it when it is still wet on the skin.

How do I clean my Diamond FX products?

Wipe the cakes clean and dry. Wash your tools with soap and water. Consider using Diamond FX brush soap or Beauty So Clean products in our assortment. Let the tools dry thoroughly before storing them. Cakes can be stored directly after wiping them clean and dry. 

What causes cracks in the cakes?

High differences in temperature when stored or transported might cause the wax in the paint to expand and shrink, which can lead to cracks in the cakes. Usually the cracks disappear when using the paint.

How should I store my Diamond FX products?

Clean and dry! Stay on top of hygiene. Keep the paints in a dry and dark place at room temperature.

Safety
Are Diamond FX products safe for use?

Diamond FX is manufactured according to EEC and FDA regulations, meaning the ingredients in our paints are approved for cosmetic use*. Throughout the years Diamond FX has proven its safety, even on sensitive skin.

* Several Diamond FX Neon products contain neon pigments that haven't been tested yet by the FDA and subsequently have not been approved for cosmetic use. These products are therefore labeled for use on hair and special effects only.

How do I know if I am allergic to one of your products?

In case you know you are allergic to any of its ingredients, we recommend to not use the product. In case this is unknown, you might consider trying the following;

Apply the paint or any of our products onto the inner side of your wrist, where the skin is a little thinner and more sensitive. In case you don’t have a skin reaction within 10 minutes, it is very unlikely that you are allergic to our product.

Are your paints vegan and gluten-free?

Yes. Our paints are gluten-free and do not contain animal derived ingredients.

How do I prepare my skin for a face or body paint?

Keep your skin as natural as possible. If you know that you will be painted, wash your skin with just water in the morning. This keeps the natural fatty layer intact which will give protection.

Do not use any hydrating crèmes or lotions before you get painted. Together with the crème or lotion the skin will also absorb the paint, which could cause staining and irritation.

Can I use the paint around my eyes and lips?

We don’t recommend using our paints around eyes and lips. This skin is thinner and more sensitive. You could consider using our matte eyeshadows or shimmery gemstone powders.

What if a product gets into my eyes?

Rinse your eyes with plenty of clean water. If irritation occurs, go see a doctor and bring the used products with you.

Does the paint protect my skin against the sun?

No, the products do not contain sun protecting factor. You can apply regular sunscreen to your skin before painting if you give it enough time to dry.

Can I mix Diamond FX with other brands?

We do not recommend blending Diamond FX products with other brands’  products. The ingredients might not be suitable to mix and may cause reactions unfavorable for your skin.

How do I remove the products from my skin?

Use mild, non-hydrating soap with cold to lukewarm water. Hot water will open your pores and the skin can absorb the paint much easier, which should be prevented. Take your time to gently rub the soap onto painted skin before rinsing or wiping it off. Repeat this until the paint is removed.

Consider trying Diamond FX skin soap to remove our paint or makeup from your skin.